Frequently Asked Questions
Everything you need to know about our ultralight gear and apparel.
How long will it take for my order to ship?
Standard in-stock items typically ship within 1-2 business days. For custom gear or built-to-order apparel, please refer to the specific lead times listed on the product page.
What is your return policy for apparel and gear?
We accept returns on new, unused items in their original packaging within 30 days of delivery. Please note that custom-made items are generally non-refundable unless there is a manufacturing defect.
Do you offer international shipping?
Yes, we ship our ultralight products worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected courier.
How do I care for my technical fabrics and Dyneema gear?
We recommend hand washing your gear with mild soap and air drying. Avoid machine washing, drying, or using harsh detergents to ensure the longevity and waterproof integrity of the materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Shop Pay and Sezzle.
How can I track my package once it has shipped?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to follow your package's progress in real-time.